1. Privacy Overview
2. Information We Collect
   1. Passenger Information
   2. Driver Information
3. Use of Personal Data
4. Passenger Information Shared with Drivers
5. Legal Basis for Processing
6. Data Sharing and Third Parties
7. Data Security
8. Data Retention
9. Your Rights
10. Updates to This Policy
11. Contact Information

Nigon ("we", "us", "our") is committed to protecting and respecting your privacy in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act. We process personal data lawfully, fairly, and transparently, and only for specified, explicit, and legitimate purposes related to the provision of our transportation services. Personal data may include, but is not limited to, name, contact details, booking information, payment information, and location data.

We collect personal information from passengers when bookings are made, enquiries are submitted, or when our services are otherwise used. This may include identity and contact details such as full name, telephone number, and email address, as well as journey-specific information including pick-up and drop-off locations, booking times, travel preferences, and where relevant, flight details for airport transfers. In addition, we may process payment and billing information, along with communication records between passengers and our customer support team. This information is necessary to confirm bookings, coordinate journeys, provide customer support, and ensure the smooth delivery of our transportation services.

We collect operational and compliance-related data required for the safe and efficient provision of services. This includes personal and professional identification details, driving licence and vehicle information, and device-related data necessary for application functionality. During active-duty periods, the application also collects real-time and background location data, journey status updates, and time-stamped pickup and drop-off confirmations. This information allows us to allocate bookings, monitor journey progress, ensure service reliability, and maintain safety and compliance standards across all completed trips.

We use collected personal data to operate and improve our services in a reliable and efficient manner. This includes processing and managing bookings, allocating drivers, providing journey updates, facilitating customer support, and ensuring safe completion of transportation services. Personal data may also be used to improve operational performance, enhance user experience, prevent fraud, and comply with applicable legal and regulatory obligations. Where necessary, we may also use data to communicate service-related information such as booking confirmations, reminders, or updates via email, SMS, or app notifications.

In order to fulfil a confirmed booking, certain essential passenger details are shared with the assigned driver strictly on a need-to-know basis. This typically includes the passenger's name, pick-up and drop-off locations, contact number where required for journey coordination, and booking details such as date, time, and specific instructions. Where applicable, additional travel-related information such as flight details may also be shared to support airport transfers. This information is provided solely to enable the driver to complete the journey safely, efficiently, and in accordance with the booking requirements. Drivers are bound to use this information exclusively for service delivery purposes and are prohibited from using it for any unrelated or personal purposes.

We process personal data on the basis of lawful grounds as defined under UK GDPR. These include the necessity of providing the services you have requested, compliance with legal obligations. We do not use personal data for automated decision-making or profiling.

We may share personal data with selected third-party service providers securely, only in accordance with our instructions who assist in delivering our services. These may include payment processors, cloud hosting providers, and technical support services. All third parties are required to process personal data securely, only in accordance with our instructions, and in compliance with applicable data protection legislation. We do not sell or trade personal data to external organisations under any circumstances.

We implement appropriate technical and organisational security measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit (including SSL technology), secure server infrastructure, restricted access controls, and ongoing monitoring of systems for potential vulnerabilities. Secure Socket Layer (SSL) encryption is used to protect data transmitted between users and our systems, ensuring that personal information is encrypted during transmission over the internet. While we apply industry-standard security measures and take all reasonable steps to safeguard personal data, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including service delivery, legal compliance, dispute resolution, and financial record-keeping. Once data is no longer required, it is securely deleted or anonymised in accordance with our internal retention policies and applicable legal requirements.

Under data protection law, individuals have rights in relation to their personal data. These include the right to access personal data held about them, the right to request correction of inaccurate information, the right to request deletion of personal data, the right to restrict or object to processing in certain circumstances, and the right to data portability. Individuals also have the right to withdraw consent where processing is based on consent and to lodge a complaint with the Information Commissioner's Office (ICO) if they believe their data has been misused.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or service improvements. Any updates will be published on our website and will take effect immediately upon publication. Continued use of our services following such updates constitutes acceptance of the revised policy.

If you have any questions regarding this Privacy Policy or how your personal data is handled, you may contact us using the details below:

Nigon Cars Ltd
Phone: +44 7950 202964 / +44 7956 985569
Email: info@nigoncars.com