Please read these Terms and Conditions and our Privacy Policy carefully before accessing or using www.nigoncars.com and our services.
Legal Agreement
By using Nigon Cars or creating an account, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, we respectfully request that you do not proceed with using our services.
1. General Provisions
Nigon Cars provides professional chauffeur services across the United Kingdom. These Terms and Conditions apply to all bookings and services provided by us. We may update these Terms from time to time, and the latest version will always be available on our website.
2. Booking Policy
Bookings can be made via our official website, telephone or email
To help us deliver your journey smoothly, we kindly ask passengers to provide accurate booking details, including pick-up and drop-off locations, passenger numbers, luggage requirements, and flight details where applicable.
- A booking is confirmed once you receive written or electronic confirmation from Nigon Cars.
- Prices are based on the vehicle type and service selected at the time of booking.
- We recommend booking at least 18 hours in advance. Bookings made within 18 hours of the scheduled pick-up time are subject to availability and confirmation.
3. Airport Pickup Policy
- To ensure a smooth airport transfer, passengers are required to provide accurate flight details, including the flight number, at the time of booking.
- Our Meet and Greet service includes driver assistance inside the arrivals hall, where the driver will wait holding a name board for easy identification.
- We provide 45 minutes of complimentary waiting time from the actual flight landing time. After this period, waiting charges may apply.
- If you prefer, you may request a later pick-up time to avoid waiting charges. In such cases, passengers may need to wait until the driver arrives, particularly if they clear immigration and exit the terminal earlier than expected.
- No additional charges apply in the event of flight delays.
- If your flight is cancelled or changed, we kindly ask that you inform us as soon as possible so we can adjust arrangements accordingly. Failure to do so may result in the booking being charged in full.
4. Other Pickup Policy (Non-Airport)
A grace period of 10 minutes is included from the scheduled pick-up time. After this, waiting charges may apply according to our standard rates.
5. Booking Administration and Service Delivery
The driver appoints Nigon Cars Limited ("Nigon Cars") as its disclosed agent, acting as an intermediary between the customer and the driver for the purpose of arranging transportation services. The customer acknowledges that Nigon Cars accepts bookings, collects payments from the customer, and provides customer support and booking administration services on behalf of the driver. The driver shall provide the transportation services in a professional, safe and lawful manner and in all material respects in accordance with the services booked by the customer.
Nigon Cars may, on behalf of the driver, accept, decline, amend or cancel a booking where reasonably necessary, including where the requested service cannot be provided or suitable driver or vehicle availability is not available.
6. Payment Policy
- All card and account payments must be made in advance of travel.
- A processing fee of between 3% and 5% may apply to the total fare for card payments.
7. Additional Charges
Additional charges may apply in the following situations:
- Waiting time beyond the included grace period
- Excess luggage or passengers beyond vehicle capacity
- Route diversions or additional stops
- Peak holiday periods such as Christmas and New Year (any applicable holiday charges will be advised at the time of booking)
8. Vehicle Type and Capacity
- We always aim to provide the vehicle requested at the time of booking. In rare cases where this is not possible, we may provide a suitable alternative of equal or higher standard at no extra cost.
- Each vehicle has a maximum passenger and luggage capacity for safety and comfort reasons.
- We kindly ask customers to ensure the selected vehicle meets their requirements. If you are unsure, our team will be happy to assist before booking.
- In situations where capacity is exceeded, the driver may be unable to carry additional passengers or luggage for safety reasons. In such cases, refunds would not be applicable.
9. Cancellation and Refund Policy
- For standard vehicles, cancellations made more than 24 hours before the scheduled pick-up time are free of charge. Cancellations made within 24 hours may incur a cancellation fee.
- For minibus and coach bookings, cancellations are free up to 14 days before travel. Cancellations made within 14 days may incur a fee depending on circumstances.
- All cancellations must be made in writing and are only valid once confirmed by us.
- Where eligible, refunds will be processed to the original payment method within 7–10 working days.
10. Amendment Policy
If you need to make changes to your booking, such as time, location, or vehicle type, please contact us at least 8 hours before your scheduled pick-up.
We will always do our best to accommodate changes where operationally possible. Where amendments require additional resources or extended service, additional charges may apply.
11. No-show Policy
A "no-show" is recorded when a passenger is not present at the agreed pick-up location and cannot be contacted by the driver within 30 minutes of the scheduled time.
In such cases, the full booking fare may still apply, and refunds would not be available.
12. Customer Service & Complaints
We are committed to providing a high standard of service at all times.
If you are not satisfied with any part of your journey, please contact our customer service team within 48 hours of travel by emailing info@nigoncars.com.
We aim to acknowledge all complaints within 5 working days and will always do our best to resolve matters fairly and promptly.
13. Intellectual Property Rights
The Company's name, logos, trademarks, and other branding elements may not be used without our prior written consent. You may access and use the website for your personal and lawful purposes only. You must not copy, reproduce, modify, distribute, publish, sell, or otherwise use any website content without our prior written permission.
14. Updates to These Terms
We may update these Terms and Conditions from time to time to reflect operational or legal changes. Any updates will be published on our website and take effect immediately upon posting. Continued use of our services indicates acceptance of the updated Terms.